- Tickets
Ticket FAQs
Ticket FAQs
Please see below for a list of answers to our Frequently Asked Questions.
When will I receive my Tickets?
Tickets purchased will be posted approximately 21 days prior to the event and tickets are posted using first class post. Tickets will only posted to the address registered with the credit card company and will not be sent to third parties or c/o addresses.
Can I Collect my Tickets on the day of the match?
Tickets purchased fewer than seven days prior to the event will be available for collection at the Venue.
Please be aware that the Ticket Office Collection hours are available no earlier than 2 hours prior to the start of play.
In order to pick up your tickets, you will be required to produce: The credit / debit card used to purchase the tickets.
The ticket office will not release tickets if the name on the credit/debit card does not match the name used to purchase the tickets.
Under no other circumstances will tickets be released.
What should I do if I need a Duplicate Ticket or if I want to Upgrade a Junior Ticket?
Upon receipt of your tickets please check that all details are correct, and make a note of your seat number. Seat numbers will be required in the event that your tickets are lost or stolen and duplicate tickets are requested.
To obtain a duplicate or junior under 16 upgrade a written request by the original purchaser must be submitted to the ticket office. Duplicate or upgraded tickets will be sent out by registered post approximately two weeks prior to the event and there will be an administration charge of £5.00 per duplicate/upgrade ticket issued.
Requests for duplicate/upgrade tickets in the two-week period leading up to the event must be collected and paid for on the day in question.
Only the original purchaser may request duplicate/upgraded tickets and tickets will not be issued to third parties
Only the original purchaser may request duplicate/upgraded tickets and tickets will not be issued to third parties
Do you provide seats for Wheelchair Users?
Those wishing to purchase or enquire about wheelchair enclosure tickets should contact the ticket office on 020 7820 5767 or 020 7820 5768 between the hours of Monday to Friday 9.30am – 4.00pm where further information and help will be available.
Do children need tickets?
All children over the age of two (2) years (as of match day) will be required to have a valid U16 match-day ticket so as to attend the match-day. Children under two (2) years will be admitted free of charge as long as they remain seated on their guardian’s lap.
