FAQ's

Whatever you want to know, we will do our best to answer your question for you. The panel we have brought together to respond to your queries comprises of:

Chief Executive: Paul Sheldon

Club Chairman: David Stewart

Club captain: Rory Hamilton-Brown

Cricket manager: Chris Adams

Chairman of cricket: Roger Harman

Group Commercial Director: Zac Toumazi

Managing Director of Surrey Cricket: Gus Mackay

Director of Cricket Development: Paul Taylor

Operations Director: Clive Stephens

Finance Director: Andrew Lane

Librarian: Jo Miller

So fire away. Send your questions into enquiries@surreycricket.com or call 08712 46 1100 with your query.

The most frequently asked questions about Tickets and Refunds can be found here.

Here is an example of 10 of the most popular…

Q1 Why has the alcohol policy been introduced?

The policy has been introduced to maximise the safety and comfort of supporters on two key safety grounds listed below and brings the regulations in line with all other major sporting events:

• The bottles or cans currently imported can be used as dangerous missiles or projectiles and these will be replaced by safer plastic containers sold within the ground.

• Should an incident occur, control of the ground is made significantly easier by closing all the bars and therefore preventing any further consumption from personal supplies while the incident is controlled.

Q2 Are there any exemptions to this policy?

The only way an exemption can be granted is if that Club hosting the game(s) provide an indemnity for the ICC against any legal action brought about by an alcohol related incident. The Club has decided not to seek an exemption from this policy because, in effect, the Club will be responsible for any financial penalties incurred as a result of an alcohol related incident. These penalties could be significant and we are not prepared to put the long term financial security of the Club at risk.

Q3 Will this be the same at all other International Cricket Grounds in England and Wales?

All Test and One Day International grounds in the UK, with the possible exception of Lord's, have followed the ICC policy and ban the importation of alcohol from 2006. This is consistent with all overseas cricket grounds.

Q4 Is the Club going to profit from this decision? Far from profiting from this decision, it will cost the Club significantly more to employ the extra stewards required to ensure the ICC regulation is followed. We have not raised beer prices in 2006. This will be the third year running we have frozen these prices at the Brit Insurance Oval.

Q5 What is the wine choice at the public bars within the ground?

Wine will be sold in non glass containers and the options and prices are as follows:

• Wolf Blass Yellow Label Chardonnay 187.5ml @£4.00

• Wolf Blass Red Label Shiraz Cabernet 187.5ml @£4.00

• French Rabbit Chardonnay 500ml @£9.00

• French Rabbit Merlot 500ml @£9.00

We also have a champagne bar at each end of the ground. There is no facility to pre order but the number and efficiency of the sales points have increased significantly following the redevelopment of the Vauxhall End. We will continue to review the wine list as more brands become available in a non glass format.

Q6 What will happen to any alcohol that I try and bring into the ground or leave outside the ground?

Entry to the ground will be refused to those carrying alcohol. Any alcoholic items should be given up and placed in the bins provided outside the ground. These bin contents will be disposed of and crushed during the day. There is no facility to store these items so they can not be left for collection later.

Q7 How has this policy been communicated to Members and Ticket Buyers?

Right from the beginning of the booking process for all Category A matches in 2007, we have included notification and information about this policy by:

• The Booking Form

• Printed on the front of your Ticket

• In a covering letter sent with your Tickets

• In the ticket guide sent with your Tickets

• In Direct Hit magazine

• In the Members 2007 Guide

• On our website

• Press Releases

• On the PA announcements at Oval and Vauxhall stations on the match day

• External signage at the Brit Oval

These regulations have already been in operation at the Test Match at Edgbaston and Trent Bridge.

Q8: When will I receive my Tickets?

Tickets purchased will be posted approximately 21 days prior to the event and tickets are posted using first class post. Tickets will only posted to the address registered with the credit card company and will not be sent to third parties or c/o addresses

Q9: Can I Collect my Tickets on the day of the match?

Tickets purchased fewer than seven days prior to the event will be available for collection at the Venue. Please be aware that the Ticket Office Collection hours are available no earlier than 2 hours prior to the start of play. In order to pick up your tickets, you will be required to produce: The credit / debit card used to purchase the tickets. The ticket office will not release tickets if the name on the credit/debit card does not match the name used to purchase the tickets. Under no other circumstances will tickets be released

Q10 : What should I do if I need a Duplicate Ticket or if I want to Upgrade a Junior Ticket?

Upon receipt of your tickets please check that all details are correct, and make a note of your seat number. Seat numbers will be required in the event that your tickets are lost or stolen and duplicate tickets are requested. To obtain a duplicate or junior under 16 upgrade a written request by the original purchaser must be submitted to the ticket office. Duplicate or upgraded tickets will be sent out by registered post approximately two weeks prior to the event and there will be an administration charge of £5.00 per duplicate/upgrade ticket issued. Requests for duplicate/upgrade tickets in the two-week period leading up to the event must be collected and paid for on the day in question. Only the original purchaser may request duplicate/upgraded tickets and tickets will not be issued to third parties